From Our My Pet Buddy Team

We understand your excitement for the My Pet Buddy products and share that enthusiasm! That's why we strive to make delivery as quick as possible, ensuring you receive your items promptly. We offer free and expedited shipping across Australia using Australia Post for all orders. Sometimes, we may utilize our services, such as Aramex Australia.

 

However, due to the high demand during festive seasons, delivery times may be longer than usual. Our team diligently works in the warehouses to process each order as swiftly as possible. We appreciate your patience and apologise for the inconvenience caused. This situation will improve soon. If you encounter any delivery issues, please contact support@mypetbuddy.au or visit our "Contact Us" page.

Our Shipping Methods

Domestic orders - We provide free and fast delivery Australia-wide through Australia Post on all orders. For more information, please visit the Australia Post website to track your deliveries. 

Parcel Post 

Same state -  2-4 business days

Interstate - 3-6 business days

International Orders - 15+ business days

Express Post Parcels (This method will be used upon customer request. Charges may apply.)

Same state - 1-2 business days

Interstate - 1-3 business days

International Orders - 15+ business days

Processing And Cancellation Time

Orders are typically processed and shipped within 1 to 2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day. 

Please note that once your order is processed for shipping with a tracking number, we cannot cancel it. 

You can cancel an order within 6 hours of placing it by contacting us at support@mypetbuddy.au or visiting our " Contact Us" page.

Shipping Costs

Shipping costs are calculated based on the weight of the package, destination, and selected shipping method. The shipping cost will be displayed at checkout before the final payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. The couriers provide the tracking number, which you can use to track your package.

International Shipping

For international orders, please note that the customer is responsible for customs duties, taxes, and any additional fees imposed by the destination country. We are not responsible for delays due to customs clearance. 

FAQ's

Is delivery free across Australia?

YES, At My Pet Buddy, all the deliveries are free throughout Australia. The price you see on the products is the price you pay at checkout. 

Do you ship to islands or remote parts of the country? 

We ship to all parts of Australia except Christmas Island, Cocos (Keeling) Islands and the Australian Antarctic Territory. 

Do you ship to PO boxes, parcel lockers, and international addresses?

Yes, we offer delivery to PO Box and parcel Locker addresses. However, if your order is too large for a Parcel Locker, it may be taken to the nearest Post Office or Parcel Collect location for pickup.

Yes, at this stage, we are accepting orders only from Commonwealth Countries, as these countries have duties and taxes similar to Australia's. (Note that any additional government charges and postage will be passed on to the customer for all international orders.)

Can I pick up my order from your store? 

Currently, we do not offer a collection option from our warehouse locations. We are an Australian-owned and operated e-commerce online store with a head office in Melbourne, Victoria. We work with suppliers and partners all over Australia.

Feel free to contact us at support@mypetbuddy.au. Our knowledgeable team is here to help with your order questions.

When will my order arrive?

We process most orders within one business day. Standard delivery time for metro areas is 2 to 4 business days, 3 to 6 business days for country areas, and 4 to 8 business days for rural areas. Express post will take 1 to 2 business days in the express network and slightly longer outside the express zone. For more information and to track your deliveries, please visit the Australia Post website.

What if I am not at home for the delivery? 

Usually, the courier leaves a card for you to collect your parcel from the nearest post office; further delivery attempts may be made. It will eventually be returned to our warehouse if it isn't selected.

What if my parcel shows I didn't receive it?

This should not happen, but if it does, please check the nearest post office They should give you more information. For more information, please visit our "Contact Us" page.

What happens if my package gets lost?

All items purchased from My Pet Buddy Stores are made under a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. For more information, please visit our "Contact Us" page.

What do I do if an item I ordered breaks or arrives defective?

We are committed to our products and conduct quality assurance tests before shipping them to our valued customers. While we do our utmost to ensure safe transit, we cannot guarantee it. Please get in touch with us, and we will try to resolve any issues for you. 

Please Note 

We reserve the right to update our shipping policy at any time. Any changes will be communicated on our website. We kindly ask our customers to read and note the information before purchasing. We will automatically assume that customers have accepted the aforementioned terms.

If you have questions or concerns regarding our shipping policy, feel free to reach out anytime or visit our "Contact Us" page.